Help Center

Do you have any questions or need assistance?

We have listed the most frequently answered questions below that might solve your issues. If none of these FAQs were able to solve your issue, we also offer a live chat support and a contact form below to help you getting your order right.

We offer free shipping to all customers worldwide. All taxes and customs clearance fees are included in the price and taken care of by us. We also take care of returned shipping costs.

You can track your order here: Track Order Alternatively you can also track your order here: International 17track.net

You can update your shipping address by contacting DearSerena. The Processing time usually takes around 2 days before being shipped. Do not hesitate to contact us. Orders that have entered the shipping process can't be changed.

In order to offer you the best service, we have warehouses across the world. Depending on the availability of the product in the local regions, we can ship from the United States, Asia, Russia and Europe

Given the nature of our products, we do not accept returns due to hygiene reasons. For more information visit Returns & Replacement

To be eligible for a return due to defect, your item must be unused and in the same condition that you received it. Please contact us within 3 days after receiving the product.

We accept Paypal, Mastercard, Maestro, Visa or American Express.

You do not need to create an account for that. Just order and check out as a guest. We do offer a 10% OFF coupon upon signing up.

Occasionally our manufacturers may discontinue or re-design a product. In those cases, we may substitute a similar item.

We have made a few articles on how to use or clean our products. You can find our guides here.

Griegstrasse 1-3, 1200 Vienna - Austria service@dearserena.com

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